Provide external applications with rapidly sourced subscriber data

Why Ziwa?

Nowadays, customers receive personalised services from online service providers, e-commerce sites, and social networks.

Subscribers now expect their mobile networks to also provide them with personalised services. In addition, operators must comply with data and consumer protection legislation by honouring customers’ preferences, such as service opt-out settings and preferred contact methods.

What is Ziwa?

Ziwa is a service that allows external applications to access subscriber data at high-speed using industry-standard OpenAPI.

Subscriber data can come directly from the operator’s provisioning system or other network record repositories (cached or looked up).

Ziwa ensures easy application development by purposely hiding mobile network complexities.

Subscriber Data Sources

Subscriber profile data can be provisioned onto Ziwa from the network’s master provisioning system. Applications that developers build can obtain the following kinds of subscriber data located on various network elements:

• Subscriber Type (provisioned as postpaid, prepaid, or hybrid)
• RICA Status (provisioned)
• Charging System ID (provisioned)
• Subscriber Balance (sourced)
• IMSI (sourced)
• IMEI (sourced)
• Location Information (sourced)

Customer Preference Data

Ziwa enables operators to store customer-centric preference data, which customers can provide on self-care channels. Some examples of customer preference data are:

• Preferred language: For example, English, Zulu, Xhosa
• Preferred contact method: For example:
• Contact me by email only or phone only
• Contact me during office hours only
• Opt-out options: For example:
• Opt out from premium rated content charging
• Opt out from receiving SMS marketing offers

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